Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between SJG Services LLC ("we", "us", "our") and the business that signs up for FilterHub Pro (the "Service"), referred to as "Customer" or "you". By creating an account, starting a trial or using the Service, you agree to these Terms. If you accept on behalf of a company, you confirm that you have authority to bind it.

2. Accounts and Users

You may invite employees and contractors ("Users") to your workspace. You are responsible for your Users' activity, for keeping login details secure, and for making sure the information you provide is accurate. Tell us promptly at support@filterhubpro.com if you believe an account has been compromised.

3. Free trial

New workspaces start with a 14-day free trial. No payment method is required to start. At the end of the trial, the workspace is paused unless you subscribe to a paid plan. We may change or end trial offers for new sign-ups at any time.

4. Subscriptions and billing

• Paid plans are billed in advance, monthly or yearly, in US dollars, through our payment processor, Stripe.
• Subscriptions renew automatically at the end of each billing period until canceled.
• Prices do not include taxes, which are added where required.
• Plan changes take effect when you make them and are prorated for the rest of the billing period.
• If a payment fails, we will let you know and may limit the workspace to read-only access after a short grace period until payment is made.
• We may change prices with at least 30 days' notice. Changes apply from your next renewal.
• Except where required by law, fees already paid are not refundable, including for partial billing periods.

5. Plan limits

Each plan includes the features, number of team members and number of locations described on our pricing page. Contractor logins do not count toward team member limits. If you need more than your plan allows, you can upgrade at any time.

6. Your data

You own the information you and your Users put into the Service ("Customer Data"). You give us permission to host, process and display Customer Data only as needed to provide, secure and support the Service for you. We handle Customer Data as described in our Privacy Policy. Each Customer's data is kept separate from every other Customer's.

You are responsible for having the rights and consents needed to store Customer Data in the Service, including notifying your Users about features such as the GPS time clock, which records location only while a User is clocked in.

7. Acceptable use

You agree not to:

• break the law or infringe anyone's rights using the Service;
• upload malware or try to gain unauthorized access to the Service or another Customer's data;
• interfere with the Service's operation or place an unreasonable load on it;
• resell the Service or use it to build a competing product;
• send spam or unlawful messages through the Service.

8. Third-party services

The Service connects with third-party services, such as Stripe for payments and accounting software for data sync. Your use of those services is governed by their own terms, and we are not responsible for them.

9. AI features

Some features use artificial intelligence, such as the built-in assistant (Ace) and photo reading of shipping documents. AI output can be wrong or incomplete. Review it before relying on it, for example before sending a quote or receiving inventory.

10. Availability and changes

We work to keep the Service available and reliable, but it may occasionally be unavailable for maintenance or reasons outside our control. We may improve, change or remove features over time. If we remove a major feature you pay for, we will give reasonable notice.

11. Our intellectual property

We own the Service, including its software, design and content, apart from Customer Data. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription under these Terms. If you send us feedback, we may use it without obligation to you.

12. Cancellation and termination

You may cancel at any time from the billing page in the Service. Cancellation takes effect at the end of the current billing period. We may suspend or end your access if you materially breach these Terms and do not fix the breach after notice, or immediately where needed to prevent harm to the Service or others.

After cancellation or termination, you may request an export of your Customer Data by emailing support@filterhubpro.com within 30 days. After that period we may delete it.

13. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. You remain responsible for your business decisions, including pricing, scheduling, safety on job sites and compliance with laws that apply to your work.

14. Limitation of liability

To the fullest extent allowed by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

15. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data or from your or your Users' use of the Service in violation of these Terms or the law.

16. General

• Changes to these Terms: we may update these Terms. If changes are material, we will notify you at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
• Governing law: these Terms are governed by the laws of the state in which SJG Services LLC is organized, without regard to conflict of law rules.
• Assignment: you may not assign these Terms without our consent, except to a successor of your business. We may assign them in connection with a merger, acquisition or sale of assets.
• Entire agreement: these Terms, together with the Privacy Policy and any order form, are the entire agreement between us about the Service.
• Severability and waiver: if any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.

17. Contact

SJG Services LLC
Email: support@filterhubpro.com