Privacy Policy

1. Who we are

FilterHub Pro (the "Service") is a field service management platform for commercial air filter service companies, operated by SJG Services LLC ("we", "us", "our"). This policy explains what information we collect when you visit our website, sign up for the Service or use it, and how we handle that information.

The Service is used by businesses (our "Customers") and the people they invite, such as employees and contractors ("Users"). When a Customer stores information about its own clients, buildings and staff in the Service, the Customer controls that information and we process it on the Customer's behalf, as described in section 5.

2. Information we collect

Information you give us

• Account information: name, email address, phone number, company name, job role and password when you sign up or are invited.
• Billing information: billing contact and plan details. Card payments are processed by Stripe; we do not store full card numbers.
• Support communications: messages you send us by email or through the Service.

Information created when you use the Service

• Content you enter: customer accounts, contacts, building locations, surveys, roof maps, filter counts, jobs, checklists, photos, inventory, purchase orders, invoices, messages, tasks and similar records.
• Usage and device information: log data such as IP address, browser type, device type, pages viewed, actions taken and timestamps, used to run, secure and improve the Service.
• Photos and files: images and documents you upload, such as job photos and bill of lading photos.

Information from our website

When you visit our marketing website, our hosting provider records standard server logs (such as IP address, browser and pages requested). The website loads a font from Google Fonts, which may receive your IP address and browser information.

3. Location data

The Service's time clock can record the GPS location of a User's device, but only while that User is clocked in. Location recording stops when the User clocks out, and the Service's database rejects location records sent at any other time. Customers decide whether to use this feature and are responsible for informing their Users about it as required by law.

4. How we use information

• Provide, operate and maintain the Service, including your Customer workspace.
• Create and manage accounts, process subscriptions and send billing notices.
• Send service messages, such as security alerts, trial reminders and important updates.
• Respond to support requests.
• Monitor, secure and troubleshoot the Service, and prevent fraud and abuse.
• Understand how the Service is used so we can improve it.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell personal information, and we do not use Customer Data to advertise to anyone.

5. Customer Data

"Customer Data" means the information a Customer and its Users store in the Service. We process Customer Data only to provide the Service to that Customer, under the Customer's instructions and our agreement with them. If you are a client or employee of one of our Customers and have questions about your information, please contact that company directly. We will help our Customers respond to such requests where required.

6. How we share information

We share information only as needed to run the Service:

• Service providers that host our infrastructure and database, deliver email, process payments (Stripe) and provide AI features. They may use the information only to provide their services to us.
• AI features: when a User asks the built-in assistant (Ace) for help, or uses features such as photo reading of shipping documents, the relevant content is sent to a third-party AI model provider to generate the result.
• Integrations you turn on: for example, accounting sync or payment links. Information flows to those services at your direction.
• Legal and safety: when required by law, or to protect the rights, safety and property of our Customers, Users, the public or us.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.

7. Cookies

The Service uses cookies and local browser storage that are needed to keep you signed in, remember your preferences and keep the Service secure. Our marketing website does not use advertising cookies.

8. Security and isolation

Each Customer's data is kept in its own workspace, and separation between Customers is enforced in the database with row-level security. Data is encrypted in transit. We limit internal access to people who need it to operate and support the Service. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and will notify affected Customers of a breach as required by law.

9. Retention, export and deletion

We keep Customer Data for as long as the Customer's account is active. A Customer may request an export of its data at any time by contacting support@filterhubpro.com. After an account is canceled, we keep Customer Data for a limited period so the Customer can export it, then delete or anonymize it, except where we must keep certain records (such as billing records) for legal, tax or accounting reasons.

10. Your choices and rights

You can update your account information inside the Service. Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to certain processing. To make a request, email support@filterhubpro.com. If your information is held by one of our Customers, we may refer your request to them.

11. Children

The Service is built for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify Customers by email or in the Service before the changes take effect. The date at the top shows when the policy was last updated.

13. Contact us

SJG Services LLC
Email: support@filterhubpro.com